TROUBLESHOOTING & RESET GUIDE

FACTORY RESET (PRO ONLY)

Important: Place both earbuds in the charging case and tap each earbud three times to clear previous pairings.

1. 1

   Forget Bluetooth connection: Remove earbuds and forget RunBuds Pro in your device's Bluetooth settings.

2. 2

   Turn Bluetooth off: Disable Bluetooth on previously connected devices.

3. 3

   Wear both earbuds: Remove from case and place in your ears.

4. 4

   Power off: Hold both touchpads simultaneously until both earbuds switch off.

5. 5

   Reset: With both powered off, hold both touchpads for exactly 6–7 seconds. Release when both beep.

6. 6

   Reconnect: Enable Bluetooth and pair with RunBuds Pro again.

✓ Your RunBuds Pro should now be ready to reconnect.

CHARGING ISSUES (PRO, MINI & AIR)

1. 1

   Clean contacts: Wipe gold charging contacts with a soft, dry cloth.

2. 2

   Remove protective film: Ensure contacts are uncovered.

3. 3

   Charge case: Connect USB-C and charge the case.

4. 4

   Seat earbuds correctly: Ensure both fit fully inside and indicators illuminate.

5. 5

   Adjust ear hooks: Gently reposition if preventing proper contact.

6. 6

   Check again: Confirm earbuds are correctly seated and charging.

Note: RunBuds Open uses magnetic charging, not a charging case. Contact support for Open-specific charging issues.

QUICK CHECK

• Charging case has power.
• Contacts are clean and uncovered.
• Both earbuds sit correctly.
• Ear hooks don't obstruct charging.
• Charging indicators appear.