RETURNS & WARRANTY

1. RETURNS — 30 DAYS

We offer a 30-day returns policy, giving you 30 days from delivery to request a return.

Items do not need to be brand-new or unopened to qualify under our voluntary returns policy.

Please ensure:

• All supplied accessories are included, including spare ear tips and charging cables where applicable.
• Earphones are wiped clean and free from earwax.
• You provide an order number or proof of purchase.

To arrange a return, email support@runbuds.co.uk.

Customers normally cover return postage. We provide free return labels for defective or incorrect items where applicable.

These terms do not affect statutory consumer rights.

3. 1-YEAR WARRANTY

All new RunBuds earphones include a 1-year commercial warranty covering eligible manufacturing faults arising during normal use.

Qualifying faults may be resolved with a brand-new replacement.

Our commercial warranty does not cover:

• Lost earphones.
• Intentional or accidental damage.
• Misuse or improper care.
• Water or heat damage outside the product's stated resistance rating.

Open-box earphones do not include our standard 1-year commercial warranty.

All customers retain their statutory consumer rights, including for open-box goods.

For warranty assistance, contact support@runbuds.co.uk.

4. ORDER CANCELLATIONS

Need to cancel? Contact us as soon as possible.

If your order has not been dispatched, we may be able to cancel it. Once dispatched, you can arrange a return in accordance with the applicable returns policy and statutory rights.

5. REFUNDS

Once a return is received and assessed, eligible refunds are normally processed within 2–3 working days after approval.

Your payment provider may take additional time to credit your account.

Statutory cancellation refunds will be processed within the applicable legal deadlines.