Certainly, we take pride in our British identity. Timely delivery is a top priority for us, and we collaborate with a logistics company in Northampton, UK. Orders for Royal Mail Tracked 24 with same-day dispatch must be placed before 1:30 pm, Monday through Friday.

This is an important question. If you've recently discovered us and are unfamiliar with our brand, rest assured that we stand by our products. We offer a 1-year guarantee on our earphones, ensuring that if you encounter any issues within the first year of ownership, we'll promptly provide you with a new replacement.

Certainly! Our Pro and Air earphones are IPX7 waterproof, allowing you to wear them even in the shower. However, please note that our Mini earphones are IPX5 waterproof, suitable for exercise and sweat-proof, but not recommended for heavy rain. Moreover, for all earphones, avoid taking them out of your ears while in water, and do not attempt to clean them underwater.

If your order is not faulty, you'll be responsible for covering the return delivery costs. However, in the case of a faulty order, we will provide you with a returns label.

Yes, we provide Free Tracked Delivery! Check our Shipping Policy for more information.

Fast delivery times are extremely important for us. We work with a logistics company based in Northampton, UK. The same day dispatch cut-off for Royal Mail Tracked 24 is 1:30pm (Monday - Friday).

If you order before 1:30 pm (Monday-Friday) and choose the £2.99 extra for Royal Mail Tracked 24 delivery, your order should arrive on the next working day.

With our RunBuds™ earphones, you benefit from a 1-year warranty. If they cease to function within the initial year of ownership, we'll dispatch a new pair to serve as a replacement. This warranty entitles you to one new replacement.

Certainly! Simply add two earphones to your cart, and our promotional code will automatically apply, granting you a 50% discount on the second pair of RunBuds™ earphones.

If you're dissatisfied with your order, we're pleased to offer a refund within 14 days of receiving it. Simply reach out to our support team at support@runbuds.co.uk for instructions. For more details, refer to our Refunds Policy. 

You have a 14-day period from your order date to inform us via email if you plan to return the item. Upon receiving the request, our team will provide you with the return address. Please refer to our Refund Policy for detailed information.

If your order is lost or damaged during shipping, we'll promptly resend it and handle the matter directly with the courier to ensure a resolution.